LG India

Customer Satisfaction Survey
LG wants to get customer feedback about their experience with LG service.

Campaign structure:
4 landing pages with 4 different forms created for 4 different services
SMS broadcast to each user group for their respective service feedback forms
User clicks on link and his info captured and passed along in the URL
User mobile number is verified against the database and only valid customers are shown the feedback form
User fills the form and his answers + his captured info is saved in the database
Admin panel shows all the user info (time, CustID, Mobile number, IP, device, OS, platform, browser, campaign name, campaign type) and his answers to the feedback questions
All data is filterable by date range and exportable to CSV
Forms are customised to use smileys instead of checkboxes


demo Link
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